We want to make sure that you are happy with everything you purchase from Up & Riding.  If you are unsatisfied for any reason you may return the items for a full refund or exchange within 30 days of the purchase date (post dated).  Items must not be worn or washed and still have the tags attached to be eligible.  All girls swimwear must have the hygienic liners still attached along with the tags.



How can I return merchandise to Up & Riding?
Merchandise purchased from our online store can be returned or exchanged at any Up & Riding store within the specified time of our Return Policy.  Please be sure to have the original invoice and credit card used for purchase of the item in order to complete the return.  To find a location please see our store locations.

To exchange an item please return the item with the packing slip and under the “comments” section explain what you would like for us to do (i.e. exchange for a different size, credit account, etc.)  You are responsible for return shipping charges to Up & Riding.  On exchanges, we will ship the item(s) via USPS Priority Mail and charge your account.  If you need it faster, you will pay any additional shipping upcharge.  If we have shipped you something incorrectly we will refund any costs you may incur in returning the merchandise to Up & Riding as well as pay for shipping the correct item back to you. 

To return something to Up & Riding, you can bring it to our retail store or mail it via insured mail to:

Up & Riding Online
ATTN: Returns Dept.
1050 Ala Moana Blvd. #1550
Honolulu, HI 96814

Once we receive a return, it usually takes us 1-2 weeks to process your order and either credit your account or ship your exchange.  Your credit card company may require up to an additional 5-7 days to post the credit to your account.

What happens if I received damaged or incorrect merchandise?
We apologize for any items you received that are either defective or received incorrectly.  Occasionally a vendor will miss a defect on an item.  If this is the case we will replace the item and if the item is sold out we will give you a refund.  If we have shipped you an item incorrectly, please call customer service and you will receive a Return Authorization (RA) number.  Please note this in the “comments” section of the return form and send it to our warehouse.  If it is determined that we made a mistake, we will credit your account for the return postage.